24×7 Real Time Patient Assistance
Healthcare Martech deploys real-time digital communication to effectively engage with potential patients. Our Patient Live Chat platform interacts with CRM software to provide our patient engagement managers with detailed patient profiles and their queries which can be used to assess their treatment requirement.
Why is Live Chat Important?
Healthcare Martech understands the value of incorporating a live chat into a healthcare system. A live chat helps to monitor and understand patient expectation from the brand. Potential patients who engage in a live chat on a healthcare provider’s website are eight times more likely to convert to captive patients than those who simply browse the website. Our live chat software program taps important demographic data, such as referring websites, time spent on site, page views, city, and what treatment/service they are looking for. This information is leveraged to serve the patients with optimized current and future marketing/advertising campaigns. This leads to better patient conversion, retention, referral, and loyalty.
