Deliver a Superior Patient Experience
Our Patient Relationship Management (PRM) solutions enable us to build and sustain long-lasting relationships with patients while enhancing their access to quality treatment.
The system elevates front-office staff’s capability to handle enquiries, develop trust, and add value to your healthcare service offerings. On the back end, PRM enables lead scoring and channel-specific ROI tracking to enhance lead quality, shorten sales cycles, and improve healthcare delivery.
Enhance the Patient Experience with Health Assist Program
The Health Assist Manager (HAM) is a highly trained professional who becomes the single point of access for a patient during their entire treatment process. A HAM’s job starts from the first point of contact when they make potential patients feel at ease while assessing their eligibility for treatment. For each patient, they gain an understanding of their specific medical requirements and explain their treatment journey, answering any questions a patient may have.
Even after the treatment / surgery, the HAM continues to keep in touch with the patient and monitors their progress. They also guide them on timely follow-ups and diagnostics. This relieves the doctor and their staff of administrative hassles, while also providing the patient with a great treatment experience.
- Drive Training and Performance Evaluations.
- Meet relevant staff to understand existing processes.
- Build customized plan for customer service and retention, and establish best practices for internal processes and patient call management.
- Call center and SOPs tailored to your specific practice.
- Processes customized to market your practice, provide customer service, and support customer retention.
- Make call and sales scripts.
- Review call scripts to identify any gaps.
- Define patient flow procedures.
- Regular training, evaluation and live call quality assessment to ensure compliance.
- Individual performance reviews and recommendations on regular basis.
If feasible, use marketing automation software to support lead scoring, nurturing, and drip email campaigns.