Healthcare Marktech offers scalable medical contact centers that are staffed by experienced and skilled patient relationship managers. These managers support the entire patient journey starting from the point a query is received until the treatment / surgery is done, and even after that when a patient requires a followup.
Our Medical Contact Center system offers the following services:
- Patient Contact Center Design
- Technology Sourcing and Integration
- Patient Engagement Professional Hiring and Training
- Ongoing Contact Center Performance Tracking and Reporting
Patients today are digitally savvy and more informed than ever. Consequently, they have more worries and queries pertaining to their treatment. With Healthcare Marktech, the patient is not rushed into decision making as they are served with all relevant information and all their queries are answered in detail. We offer the patient complete transparency and availability of Patient Engagement Managers who explain to them treatment details enhancing the overall patient satisfaction and conversion.
Our contact centers are proven to drive growth of your reputation and business. We can build customized plans aligned with your clinic or hospital, whether you’re wanting to outsource your entire sales process or just strengthen your own sales/coordination team.